With a philosophy of expansion at the core of its strategy, Virginia Commonwealth University Health System takes a different approach to telehealth than some other healthcare systems, explains Vimal Mishra, M.D., medical director of telehealth, by keeping in mind the value streams of access, experience, effectiveness and care redesign. While VCU has provided telehealth services for the past 20 years, it is expanding to a direct-to-consumer telehealth service, which has required care redesign. In this session, Dr. Mishra presents how VCU has transitioned to a DTC telehealth model and the impact on physician burnout, over-booked clinics, patient satisfaction and quality of care.
Medical Director, Office of Telemedicine,
Virginia Commonwealth University
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