Donna Merrick, MEd, BSN, Product Enhancement Principal, has been with URAC for more than 19 years. She served as an accreditation reviewer at URAC for nearly nine years, became director of URAC’s health plan accreditation, and then product enhancement principal. Working with advisory groups of volunteers representing healthcare stakeholders, Donna facilitates the revision of standards for accreditation and certification programs. She has a Master in Education from Pepperdine University (CA) and a Bachelor of Science in Nursing from the University of Maryland. Before joining URAC, Donna was a clinical nurse in the U.S. Navy and in civilian healthcare settings. Donna enjoys fresh herbs from her garden and outdoor activities while vacationing in Maine.